Hemisphere are looking for someone to make a difference. Are you up for it?

Be a part of Hemisphere’s award-winning Total Logistics team supplying our customers with a complete logistics package.

The role will involve:

You’ll remove the logistics burden from clients, fostering long-term relationships and aligning our solutions with their business goals.  Work closely with clients and our wider team to deliver efficient and effective logistics solutions. Highlighting to clients the importance of logistics in reducing costs, improving customer service, and navigating global regulations and compliance. Be the dedicated logistics expert that drives business success for our clients.

  • Customer Account management.
  • Coordinating Export & Import bookings across all modes of transport.
  • Working with internal teams offering Sea / Air / Road / Warehousing solutions.
  • Consolidating information across teams to relay to our customers.
  • Creating Commercial documents / Packing Lists / Certificates of Origins / Insurance certificates
  • Arranging quotations & costing exercises for clients.
  • Collating paperwork & ensuring the departments have the relevant details to complete a job.
  • Working with the team in creating operating procedures.
  • Shipment tracking, feeding information to our customers.
  • Dealing with our core clients & building and maintaining customer relations.
  • Customer reviews.
  • Working with shipping contracts, arranging Letter of credits etc.
  • Continuous improvement across all areas

You will need to have:

The below experience and skills will give any applicant an advantage. We are looking to grow a team with varied experience and skills, some of what we are looking for are:

  • Able to offer a high levels of customer service skill.
  • Ability to work as part of a team & in a fast-paced environment.
  • Strong levels of communication with clients to ensure seamless services.
  • Strong organisational and communication skills.
  • Flexibility and the ability to adapt to changing circumstances.
  • Demonstrate a high level of accuracy, self-motivation, and organisation.
  • Strong accuracy and attention to detail.
  • Numeracy and computer literacy.
  • Working with Letters of Credit, Issuing Consular documents – training available.
  • A good understanding of Incoterms.

What you’ll get as part of our team:

The value in looking after your employees has never been more apparent. We make sure our team members enjoy both fulfilling careers and a nurturing workplace.

  • Regular social events, including meals, parties and days out
  • Individual Staff development plans
  • Optional fitness and bootcamp sessions to keep the teams safe and healthy and discounted Gym Membership with FTC Gym
  • Supporting Inspire Suffolk with fundraising and work placements for young people
  • Company schemes to benefit local communities, helping everyone around us
  • After three years of working with us, you can benefit from AXA Private Medical Insurance and a loyalty bonus scheme

Our Company Values:

  • Building open and trusting partnerships with our Clients, Partners, Suppliers and Colleagues
  • We need to show clients and Partners that there is value in our service and rate isn’t the only consideration. Go the extra mile. (be available, reply quickly, understand their needs)
  • We can always find a Solution! Yes, it may cost more, but we should always offer a solution to our clients, no matter how challenging.
  • We need to be proactive and consider solutions based on all their requirements (ready date, required delivery date, admin requirements, and budget.) Provide more than one option.
  • Take pride and care in what we do and services which we offer.
  • Celebrate our successes and our client’s successes.
  • Culture of continuous improvement. The Best practices now aren’t always the best practices for the future.
  • If we have a problem, we find a solution as a team in a positive manner (no blame culture)
  • Work as a team and look after one another.