Hemisphere are looking for someone to make a difference. Are you up for it?
Hemisphere are looking for a new team member in the role of European Operations within our busy European department.
The role will involve:
This role will be focusing on all operational tasks for new & existing Hemisphere European customers, building relationships & and offering the highest level of customer care. This role requires an individual who is organised, works well under pressure, shows good attention to detail, can demonstrate good multitasking skills, has a strong work ethic & enjoys problem solving.
Ideally, the individual would have some experience within the European freight industry and have some understanding of customs formalities required to move shipments between the UK and EU.
- European Operations, inclusive of dealing directly with Clients on operational needs & liaising with suppliers to deliver on appropriate services
- Customs entries & documentation for all movements to a high accuracy level and standard
- Building and maintaining client relations for continued business with customers
- Data capture and record keeping
- Supporting customers with general transportation advice
- Internal auditing checks to maintain high level customs compliance
- Proactive approach to problem solving and opportunities
- Working with HMRC and other customs authorities
- Ensuring customers/partners are receiving first class customer service
- Additional aspects may be included depending on an applicant’s skill set and experience.
You will need to have:
The below experience and skills will give any applicant an advantage. We are looking to grow a team with varied experience and skills, some of what we are looking for are:
- European operational experience
- Knowledge in required customs documentation, certificates, or licences and general Customs Compliance
- Knowledge of Tariffs
- Handling of customs for freight movements involving EU/EFTA countries and understanding of proposed new procedures since Brexit
- Understanding of ISO/AEO Procedures
- Understanding of Inco Terms
- Additional declarations for specific destinations and origins
- High Level of customer service skills
- Strong organisational and communication skills
- Ability to work as part of a team
- Good problem-solving skills
What you’ll get as part of our team:
The value in looking after your employees has never been more apparent. We make sure our team members enjoy both fulfilling careers and a nurturing workplace.
- Regular social events, including meals, parties and days out
- Individual Staff development plans
- Optional fitness and bootcamp sessions to keep the teams safe and healthy and discounted Gym Membership with FTC Gym
- Supporting Inspire Suffolk with fundraising and work placements for young people
- Company schemes to benefit local communities, helping everyone around us
- After three years of working with us, you can benefit from AXA Private Medical Insurance and a loyalty bonus scheme
Our Company Values:
- Building open and trusting partnerships with our Clients, Partners, Suppliers and Colleagues
- We need to show clients and Partners that there is value in our service and rate isn’t the only consideration. Go the extra mile. (be available, reply quickly, understand their needs)
- We can always find a Solution! Yes, it may cost more, but we should always offer a solution to our clients, no matter how challenging.
- We need to be proactive and consider solutions based on all their requirements (ready date, required delivery date, admin requirements, and budget.) Provide more than one option.
- Take pride and care in what we do and services which we offer.
- Celebrate our successes and our client’s successes.
- Culture of continuous improvement. The Best practices now aren’t always the best practices for the future.
- If we have a problem, we find a solution as a team in a positive manner (no blame culture)
- Work as a team and look after one another.